The Win Factory is an online platform that offers participants the opportunity to win high-value prizes through exciting raffles. We aim to give everyone a genuine chance of winning by capping our ticket numbers at 1000.

Participating is easy! Choose a raffle you’re interested in, purchase your desired number of tickets, and join us on Facebook, Instagram or TikTok for our live draw events.

Winners are selected through a transparent and unbiased random draw process, powered by an online number generator. Every ticket has an equal chance of winning.

Yes, absolutely! Our draw events are broadcasted live on our social media platforms, giving you the opportunity to witness the draw process in real time. Once a competition is closed, we will notify all ticket holders that the live draw will be taking place at 7pm AEST the following evening. 

Ticket numbers are assigned sequentially in the order of purchase. If you purchase multiple tickets, they’ll be numbered consecutively. 

Congratulations! If your ticket number is the winner, we’ll announce your name during the live draw. We’ll then attempt to contact you live, and if successful, guide you through the next steps to claim your prize. 

If we can’t reach you during the live draw, don’t worry! We’ll send you an email and text message to notify you of your win. We’ll then guide you through the process of claiming your prize. 

Absolutely. We’re committed to transparency and fairness. Our draw process is powered by an online number generator, ensuring that every draw is entirely random and unbiased. We will also publish a list of the first name and last initial of each ticket number at the end of each draw.

We prioritise the security of your payment information. We use secure and reputable payment gateways, and our website is equipped with SSL encryption to protect your financial data. 

Yes, we maintain an up-to-date list of past winners on our website. You can find the winners’ list here.

Yes, you must be at least 18 years old to participate in raffles on The Win Factory

You can reach our customer support team by emailing hello@thewinfactory.com.au. We’re here to assist you with any questions or concerns you may have.

Yes, you can purchase tickets as a gift for someone else. Just make sure to provide their accurate contact information when you make the purchase. 

We’re focused on giving people a genuine chance of winning. Unlike typical competitions, where winning can feel like a distant dream with odds in the millions, our limited ticket approach brings the dream closer to reality. We also donate a portion of ticket sales to local Aussie charities, so purchasing a ticket is giving back to the community!